Koze Head Spa & More - Booking Policy
At Koze Head Spa & More, our mission is to provide every guest with a safe, relaxing, and professional experience. To protect the wellbeing of our clients and staff, we ask that you please review and acknowledge the following policies before booking or receiving services.
For questions or group booking assistance, please contact us at 952-236-0265.
Appointment Booking & Deposits
Online Self-Booking
$30 deposit for services priced at $60 or more.
50% deposit for services priced at $60 or less.
$100 deposit for all Permanent Makeup (PMU) services.
Deposits are non-refundable and required at the time of booking.
Group Bookings
Groups may book directly through our website or by calling 952-236-0265.
We require the full name and phone number of each guest so that intake and consent forms can be completed in advance.
Minors under 18 require a legal guardian present to sign a waiver.
Phone Booking with Payment Link
If booking by phone, a secure payment link will be sent.
The deposit link expires 24 hours after being generated.
Deposit is 20% of the total service cost regardless of price.
Booking for a Minor
For under 18 years old.
A guardian must be present during the appointment and sign the waiver.
Health & Safety Guidelines
Your health and the health of our team are our top priorities. Please reschedule or postpone your appointment if:
You have lice, contagious conditions, or communicable diseases.
You are experiencing cold or flu-like symptoms, fever, skin rash, or other contagious symptoms.
You have been exposed to someone with a confirmed contagious illness within the last 5 days.
You are part of a high-risk or vulnerable population and are concerned about exposure.
→ For the safety of all, we reserve the right to refuse service if these conditions are present.
Right to Refuse Service
Services may be declined or stopped if a client:
Displays inappropriate behavior or disrespects policies.
Makes requests that conflict with our protocols and does not agree to pay the difference for additional time, product, or service.
Brings unsafe, expired, or unapproved outside products.
Causes an employee to feel uncomfortable or unsafe.
→ Our staff and management fully support the right to refuse or discontinue service if a client’s actions, health, or requests compromise our policies, protocols, or employee wellbeing.
Outside Product Use & Consent
Outside products are generally not permitted.
If approved, a signed consent & liability release form is required.
Koze Head Spa & More is not responsible for undesired results, reactions, or complications caused by personal products.
Appointment Cancellations & Deposits
48+ hours’ notice required for cancellations or reschedules.
Less than 48 hours’ notice = 50% fee of scheduled service price.
Cancellations must be made by phone at 952-236-0265.
Deposits are non-refundable, but with proper notice may be applied as credit toward a future service.
No-Show Policy
Missed appointments without notice will be charged 50% of the total scheduled service price.
Repeated no-shows may require higher deposits or full pre-payment for future bookings.
Late Arrivals
We kindly ask all clients to arrive on time so we can provide you with the full service you reserved.
More than 15 minutes late without notice will be considered a no-show and charged 50% of the scheduled service price.
If you arrive more than 15 minutes late but give us notice:
We may still accommodate you, but your service may need to be shortened to stay on schedule. The full price of the original service will still apply.
If you would like the full service despite being late, we may extend your appointment only if our schedule allows, and an additional time/service fee will be charged.
If you arrive more than 15 minutes late and we are unable to perform your service, it will be considered a late cancellation. A 50% fee of the scheduled service will be charged.
If we must reschedule due to lateness, a new deposit will be required to secure your future appointment.
Please note: The 50% late fee is separate from the new deposit and will not be applied toward your rescheduled service.
Consent Form Policy
All clients must complete a consent form prior to service.
Please arrive 15 minutes early or complete the form online in advance.
Services may be delayed or canceled if forms are incomplete.
Service Charge Policy
In accordance with Minnesota transparency laws (MN Stat. §325F.69), a 15% minimum service charge applies to returning clients whose previous appointment did not include gratuity.
This service charge is not a tip but ensures fair, consistent compensation for staff.
Guests are welcome to leave additional gratuity at their discretion.
Product Sales Policy
All product sales are final.
Due to hygiene and safety regulations, we cannot accept returns, exchanges, or issue refunds once a product has been purchased or removed from the premises.
Please double-check your selections before completing your purchase.
Our staff are happy to assist you with product recommendations before purchase.
Payments & Gift Cards
The remaining balance is due at the time of service.
To use a gift card for booking, please call 952-236-0265.
Service Package Policy
Except as otherwise required by law, the following Terms apply to all Service Packages purchased through Kōzē Head Spa & More (“Packages”).
By purchasing or using a Package, you acknowledge and agree to the following:
Package Location & Redemption
Packages are issued and redeemable only at Kōzē Head Spa & More.
Packages are non-transferable and cannot be shared, exchanged, or applied toward other services.
Payment & Validity
All Packages must be paid in full at purchase; payment plans are not available.
Packages do not expire and incur no maintenance fees.
Cancellations & Refunds
Within 30 days of purchase: You may cancel; services used will be charged at regular price, and the remaining balance will be refunded to your original payment method, minus a 10% transaction fee.
After 30 days: Packages are final and non-refundable.
Pricing & Service Changes
Prices, services, and package options may change without notice.
If a service in your package is discontinued, the remaining value may be applied toward another similar-value service.
Policy Compliance & Conduct
Clients must comply with all spa policies and safety standards.
Kōzē reserves the right to refuse service to anyone who violates policies, behaves inappropriately, or disregards health and safety guidelines.
Program Modifications
Kōzē Head Spa & More reserves the right to modify, suspend, or terminate package programs or terms without prior notice. Updated terms will be available in-spa or through official communication channels.
Our Commitment
We strive to provide exceptional services in a safe, professional, and welcoming environment.
We reserve the right to refuse service to anyone if their condition, behavior, or requests conflict with our policies or compromise staff and client wellbeing.