Koze Head Spa & More - Booking Policy
Appointment Booking & Deposit:
Online Self-Booking: If clients book their appointments online themselves, the following non-refundable deposit is required at the time of booking:
$30 for services priced at $60 or more.
50% of the service cost for services priced under or equal to $60.
$100 for all Permanent Makeup (PMU) services.
Phone Booking with Payment Link: If clients call to book an appointment, a payment link will be sent to them. This link will expire 30 minutes after it is generated. If the client uses this link to pay their non-refundable deposit, the deposit amount will be 20% of the total service cost, regardless of the service's original price.
This deposit will be applied towards the total cost of your scheduled service.
Booking a Group Appointment:
We’re delighted to welcome group bookings at Koze Head Spa & More. Whether you’re celebrating a special occasion or enjoying a relaxing day with friends, we aim to make your visit as smooth and relaxing as possible. Group appointments can be booked directly through our website. If you prefer personalized assistance, feel free to call us at 952-236-0265.Guest Information Required:
To prepare for your visit, we require the full name and phone number of each guest in your group at the time of booking. This allows us to send any necessary intake or consent forms in advance so everyone can complete them before arrival.Minors (under the age of 18) will need a guardian present to sign the waiver.
Booking for a Minor:
If you are booking an appointment for someone under the age of 18, a legal guardian must be present during the appointment to sign the necessary waiver.
Your Health & Safety - When to Reschedule or Postpone Your Appointment:
"Your health and the health of our staff are our top priorities. To ensure a safe and comfortable environment for everyone, please review the following guidelines:
Reschedule Your Appointment If You Are Experiencing Any of the Following:
Contagious Illness Symptoms:
Cold or flu-like symptoms (cough, shortness of breath, difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, diarrhea).
Fever (high temperature).
Any other contagious illness symptoms, including skin rash, scabbing, or swollen lymph nodes.
Recent Exposure:
If you have been exposed to someone with cold or flu-like symptoms or a confirmed contagious illness within the last 5 days.
High-Risk Considerations:
If you are part of a high-risk or vulnerable population as defined by the CDC, please consider postponing your appointment.
Appointment Cancellation & Deposit Policy:
At Koze Head Spa & More, we value your time and appreciate your support. To ensure the best experience for all our clients, please review the following policy:
We kindly request a minimum of 48 hours’ notice for any cancellations or rescheduling of appointments.
Cancellations made with less than 48 hours’ notice will incur a fee of 50% of the scheduled service price.
All cancellations must be made by phone at 952-236-0265.
To reserve your appointment, a nonrefundable deposit is required at the time of booking. This deposit secures your time slot and helps cover preparation and administrative costs.
While deposits are nonrefundable, we understand that plans can change. With appropriate notice, we are happy to apply your deposit as credit toward a future service.
By booking an appointment, you acknowledge and agree to these terms.
Thank you for your understanding and continued support.
Consent Form Policy:
All clients are required to complete a consent form prior to their appointment.
Please arrive 15 minutes early to fill out the form in person OR complete it ahead of time via the link sent to you by text.
To ensure your service starts on time, we kindly ask that all forms be submitted before your appointment whenever possible. Thank you for your cooperation!
No-Show Policy:
Failure to show up for your scheduled appointment without any prior notice will be considered a "no-show."
No-show appointments will result in an automatic charge of 50% of the scheduled service price.
Future appointments may require a higher deposit or pre-payment.
Late Arrivals:
Please arrive on time for your appointment.
Arriving 15 minutes late without notice will be considered a no-show and will be charged 50% of the scheduled service.
If you arrive late but within the 15-minute window, we may need to shorten your service or reschedule.
If we perform a shortened service, the full price of the originally scheduled service still applies.
If we must reschedule due to your lateness, you will be charged 50% of the service.
We appreciate your understanding and cooperation in respecting our time and scheduling.
Service Charge Policy:
Following Minnesota’s pricing transparency laws (MN Stat. §325F.69), Koze Head Spa & More applies a 15% minimum service charge to returning clients whose previous appointments did not include gratuity.
This service charge helps ensure our team is fairly and consistently compensated for their time, effort, and the high-quality care they provide during each session.
Please note: This charge is not considered a gratuity or tip. Guests are still welcome to leave additional gratuity at their discretion if they feel their provider delivered exceptional service.
We sincerely appreciate your understanding and support as we continue to prioritize both guest satisfaction and staff well-being.
Payment:
The remaining balance for your service is due at the time of your appointment.
Gift Card:
To book your appointment using a gift card, please contact us at 952-236-0265.
Our Commitment:
We strive to provide exceptional service and appreciate your understanding of our booking policies. These policies are in place to ensure that we can accommodate all of our valued clients.
We reserve the right to refuse service to anyone at our discretion to ensure the safety, comfort, and well-being of all our clients and staff.
Contact Information:
For any questions or to schedule a group appointment, please call us at 952-236-0265.